I replied to all the following and they still wanted videos in additional to the following:
1. Reason for return
Just a quick note on why you’d like to return the item. This helps us check if return shipping is free or customer-paid. (Feel free to check our👉 [Return Page] for details.)
Note: If there’s an issue or anything that we can help solve, please let us know! We’d love the chance to make things right if you’d prefer to keep it.
2. Clear photos of:
Product condition — Item uninstalled, unused, and in original condition.
Packaging & label — a photo of the original shipping box and shipping label (please keep this packaging, as it's needed to ship the item back)
All included parts — a photo of every component/accessory that came in the package
Once we receive these, here's what happens next:
We'll review within 1 business day and email you an RMA number and return address
Once we receive the returned item, our warehouse will do a final check to confirm its condition, and refunds are processed within 3–7 business days after that .
If you have any other questions before sending these over, feel free to check our full [Return Policy] — or just reply here and we'll sort it out together. Thanks so much for your patience and cooperation!
We're sorry, but since you reported that the product cannot be installed, we'd like to request a video showing the issue. This is simply so we can take responsibility for the product and better understand the problem.
However, if you prefer not to provide a video, we can certainly proceed with the return process. In that case, please note that you may need to cover the return shipping cost.
Please let us know how you'd like to proceed. Thank you for your understanding.
Produit de bonne qualité, montage faisable à une personne.
One of the best things about the Model Y is definitely the insane amount of trunk space. I keep a bunch of emergency gear down in the sub-trunk, but lifting that heavy floor panel has always been a pain since Tesla didn't include a proper handle.
I also run a full trunk mat to keep things clean. I tried a leather pull-strap before, but it created a weird bump and wouldn't let the mat sit flush.
Enter this simple little strap—literally just a sturdy fabric loop with a strip of Velcro. But man, it works like a charm! The Velcro grip is super strong, and because it lays totally flat, my trunk mat sits perfectly flush right over top.
Super helpful little mod that solved a daily annoyance. As always, time will tell how the Velcro holds up long-term, but I’ll update if anything changes. Highly recommend for any Model Y owner!
Such a simple idea but makes a big difference. Way easier to pull the trunk cover down without fumbling. Blends in and feels secure. Definitely worth it.
This works perfectly for the back storage area of the Model Y. Tesla didn't provide easy access to the storage area, but this little strap makes it super-convenient. Although it's a simple pull strap, it's a quality item at a price that beats all the other Tesla aftermarket providers.
This product is great! I mean, there is no need for me to post a picture because the product is as advertised. I wish Tesla thought about this, but the price is good enough for the purpose of this product. I honestly love it, and it’s also very helpful and easy to attach.
Fast and easy installation in seconds! I put these straps on both the rear and front sides of the trunk covers, so I can easily lift and remove the panels, either from the rear hatch door or while I reach in from the rear passenger doors (when rear seats are folded down).
Easy Access to model Y access panel behind rear seat. Should have been supplied with car
This is a great upgrade to the standard black & white puddle lights from Tesla. The blue color is a good compliment to the juniper badge!
1 stars for I ordered this lip for my 2026 Model 3 Highland. I couldn't install it without leaving a gap, which prevented it from adhering properly to the rocker panel. I contacted the seller, and although they repeatedly suggested installation methods, nothing worked. However, it fit much better on a 2022 Model 3. And yet, I am very experienced with this type of installation.
5 stars for quality of product
Hi there, thank you for your detailed feedback. We're glad you liked the quality but sorry to hear about the fitting issues on your 2026 Model 3 Highland. We'll look into this and appreciate your experience with installation. Please contact us directly if you'd like further assistance.








